This Teravision product warranty offers the customer peace of mind and protection and is in addition to other rights and remedies of the consumer under a law relating to goods of the type covered by this warranty. Unless otherwise specified, the warranty period against defects for products manufactured or supplied by Teracom Solutions shall be 24 months from the date of purchase. To make a warranty claim, the product should be returned to any Teravision branch.
The product must be returned with the installer’s fault report clearly stating the company name and contact details of the purchaser, the date of purchase, product serial number/s (if any), the original invoice number and a detailed fault description. The product can be returned in person, by mail or by courier at the customer’s expense.
Teracom Solutions will not be liable for the cost of removal, re-installation or transportation. Products deemed faulty will be repaired or replaced at Teracom Solutions’s discretion free of charge but no responsibility is accepted for products subjected to misuse nor is responsibility accepted for consequential costs.
A specific exception to our product warranty relates to damage caused by lightning strike or power surge to equipment connected directly to phone lines. Repair or replacement charges will apply in respect of such damage.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The complete Teracom Solutions Terms and Conditions statement is printed in the Teracom Solutions Trade Account Application, on the Teracom Solutions & Teravision web site and is also available on request from any Teracom Solutions branch.